Narro Support
This page explains how users can contact Narro support, what support may help with, and how Narro keeps support privacy-first.
Privacy First Support
Narro support is designed to minimize data sharing.
Users remain in control of what they send.
Narro does not automatically receive journal content, audio, transcripts, personal vocabulary, screenshots, files, recovery paths, cache paths, logs, private notes, backup files, passwords, or encryption keys.
Support Requests
Support may help with:
- installation issues;
- transcription issues;
- backup or restore questions;
- app lock issues;
- export issues;
- unexpected errors.
Support availability and scope may change over time as Narro evolves.
Diagnostic Reports
Narro's current diagnostic report design is user initiated only, privacy-safe, and intended for troubleshooting.
Diagnostic reports may include:
- app version;
- build number;
- iOS version;
- device type;
- selected transcription engine;
- selected language;
- timestamp;
- timezone.
Diagnostic reports do not automatically include:
- journal entries;
- note content;
- Raw Transcript;
- Clean Note;
- audio files;
- personal vocabulary;
- retained audio;
- screenshots;
- files;
- recovery paths;
- cache paths;
- logs;
- private notes;
- backup files;
- passwords;
- encryption keys.
User Responsibility
If users choose to attach screenshots, exported files, audio, or notes to a support request, they are intentionally sharing those items.
Users should review attachments before sending support requests and should avoid sending private content unless they intentionally choose to include it.
Response Expectations
Support is provided on a reasonable-effort basis.
Response times are not guaranteed.
Support availability may change over time.
Security
Narro support will never ask for backup passwords or encryption keys.
Narro support cannot recover encrypted backup passwords.
Narro support cannot decrypt user backups.
Users should not send passwords, encryption keys, or other secrets in support messages.
Related Policies
The Narro Privacy Policy explains how Narro handles data. This Support page explains how Narro intends to handle support interactions and diagnostic sharing.
Read the Narro Privacy Policy.
Contact
Developer: VLP Management
Product: Narro
Country: Belgium
Support contact: support.narro@gmail.com